Delete account

How to delete account?

You can delete an account independently on the page Account Settings. The delete button appears at the bottom of the page.

Password recovery

I forgot my password

You can recover your password independently here.

I forgot my email

Contact us with the following information: Your nickname or the last 4 digits of the credit card you paid (if you purchased a subscription).

Account blocked

Why my account was blocked?

You've probably violated our terms of use. Here are the common reasons for account blocking:

• Publication of contact information (not through private messages)
• Invalid email address
• Prohibited photos
• Harassment / impersonation
• Invalid activity
• Spam
• Fraud

If you think your account was accidentally blocked by us, please contact us and we will investigate.

Account recovery

I deleted my account. Can I recover it?

No. You need to create a new account.
We can recover your account only if you have a valid subscription (you deleted your account before your subscription expired). To recover your account Please contact us.

Connect to chat

Invitation to chat

You can only chat with Users who are currently online. To start a chat, just click the Chat icon and wait for the other side to accept your invitation. The chat icon is located where you send a message (next to the wink icon).If the other side does not accept your invitation within 60 seconds, it will be canceled.

The chat doesn't work

The chat is optimized for Chrome and Firefox browsers. If you are using a different browser, you may experience problems. To fix the issues just switch to one of these browsers and it should be fine. Still having problems? please contact us.

How to start a video chat?

In the chat window, there is a camera activation button. Clicking on it will activate your camera. In order for you to see the other side, he/she has needs to click on their button.

Receiving emails

If you don't receive emails from us, there may be 2 reasons for that:

Our emails are sent to your spam folder.
To resolve the issue, just enter the spam folder and mark our emails as "Not Spam".

The email preferences set up in your account prevent us from sending you emails
To resolve the issue, go to Account Settings page and change your email preferences..

Sending messages

If you get the error message - "The user is not looking for people of your gender", it means that the user is not interested in your gender. You're wasting both of your time. Move on.

Uploading photos

Having problems with uplodaing your pics?

Check if the image you're trying to upload meets the following criterias:

• Maximum size: 3 MB
• format: GIF/JPEG

To fix the problem, edit the image and upload it again.

Auto renewals

Does my subscription automatically renew?

Only monthly subscriptions are automatically renewed. Other Subscriptions (3 months, 12 months, or if stated otherwise on the payment page) are a one-time payment. Anyway, you can cancel the auto-renewal independently on your account.

Can i purchase a subscription for one month only?

Yes. Just turn off auto-renewal on your account.How you do that? After Purchasing the subscription (you can't do it before the purchase), go to Account Settings page, and turn off the auto-renewal button. If you're having problems, contact us and we will do it for you.

No, we don't have a trial period

Sorry. If you would like to try us out for only 1 month, you can purchase a monthly subscription and turn off the auto-renewal.

Cancellation and refunds

How do I cancel my subscription?

You can cancel your subscription (auto renewal) on your account. Go to Account Settings page, and turn off the auto-renewal button. If you're having problems, contact us and we will do it for you.

Can i cancel my subscription and get a refund?

You cannot cancel a subscription and receive a partial/full refund. Learn more about it in our Refund Policy. However, we do not like unhappy customers and we understand that sometimes there might be some unusual cases. If you think you deserve a refund, please contact us and we'll see what we can do to help.

Credit/Debit cards we accept

We accept: Visa, Mastercard, American express. If you are having trouble making a payment, please try a different payment option.

Payments options

Currently we accept the following payment options:

• Credit/Debit cards
• PayPal
• Wire Transfer