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You can delete an account independently on the page Account Settings. The delete button appears at the bottom of the page.
You can recover your password independently here.
Contact us with the following information: Your nickname or the last 4 digits of the credit card you paid (if you purchased a subscription).
If you think your account was accidentally blocked by us, please contact us and we will investigate.
No. You need to create a new account.
We can recover your account only if you have a valid subscription (you deleted your account before your subscription expired). To recover your account Please contact us.
You can only chat with Users who are currently online. To start a chat, just click the Chat icon and wait for the other side to accept your invitation. The chat icon is located where you send a message (next to the wink icon).If the other side does not accept your invitation within 60 seconds, it will be canceled.
The chat is optimized for Chrome and Firefox browsers. If you are using a different browser, you may experience problems. To fix the issues just switch to one of these browsers and it should be fine. Still having problems? please contact us.
In the chat window, there is a camera activation button. Clicking on it will activate your camera. In order for you to see the other side, he/she has needs to click on their button.
If you don't receive emails from us, there may be 2 reasons for that:
Our emails are sent to your spam folder.
To resolve the issue, just enter the spam folder and mark our emails as "Not Spam".
The email preferences set up in your account prevent us from sending you emails
To resolve the issue, go to Account Settings page and change your email preferences..
If you get the error message - "The user is not looking for people of your gender", it means that the user is not interested in your gender. You're wasting both of your time. Move on.
Check if the image you're trying to upload meets the following criterias:
To fix the problem, edit the image and upload it again.
Only monthly subscriptions are automatically renewed. Other Subscriptions (3 months, 12 months, or if stated otherwise on the payment page) are a one-time payment. Anyway, you can cancel the auto-renewal independently on your account.
Yes. Just turn off auto-renewal on your account.How you do that? After Purchasing the subscription (you can't do it before the purchase), go to Account Settings page, and turn off the auto-renewal button. If you're having problems, contact us and we will do it for you.
Sorry. If you would like to try us out for only 1 month, you can purchase a monthly subscription and turn off the auto-renewal.
You can cancel your subscription (auto renewal) on your account. Go to Account Settings page, and turn off the auto-renewal button. If you're having problems, contact us and we will do it for you.
You cannot cancel a subscription and receive a partial/full refund. Learn more about it in our Refund Policy. However, we do not like unhappy customers and we understand that sometimes there might be some unusual cases. If you think you deserve a refund, please contact us and we'll see what we can do to help.
We accept: Visa, Mastercard, American express. If you are having trouble making a payment, please try a different payment option.
Currently we accept the following payment options:
Problems? Questions? Feedbacks? contact us using the contact form below:
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