Refund Policy


Generally, all purchases of virtual items/services are final and nonrefundable if you already used them. However, you entitle to a refund in the following cases:

  1. The request for refund is less than 48 hours of the date of the transaction and only if you made little use of your subscription during this period. Note that refund requests are handled on a case by case basis.
  2. The laws applicable in your jurisdiction provide for refunds (In the following states: Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin). You may cancel your subscription, without penalty, at any time prior to midnight of the third business day following the date you subscribed.
  3. In case you purchased a subscription but did not use it at all (you haven't logged in to your account or sent any messages during the subscription period)- We will give you a full refund. We do not issue a full or partial refund for partially used subscription periods.
  4. Duplicate payments – We will give you a full refund in case you accidently make duplicate payments.
  5. In any other scenario at the sole discretion of the website.

In order to request a refund, please contact us using our contact page and provide us your account details and the reason for the request. We will send you our response within 72 hours. If your request is granted, we will refund you within 7 days, from the day of your initial request.


  • We do not charge any cancellation fee for refunds.
  • This refund policy is subjected to the Consumer Protection Law 1981.
  • We reserve the right to suspend or terminate your account without a refund if you have violated our terms of service, misused our services, or behaved in a way that Shweeng regards as inappropriate or unlawful, on or off our website.