GIf you made a purchase on site, you have the right to cancel it. You entitle to a refund in the following cases:
- You wish to cancel your purchase, from any reasonable reason, within a reasonable period from the date of the transaction, and only if you haven't made massive usage of the service/goods you purchased. Note that refund requests are handled on a case by case basis.
- The laws applicable in your jurisdiction provide for refunds (In the following states: Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin). You may cancel your subscription, without penalty, at any time prior to midnight of the third business day following the date you subscribed.
- In case you purchased a subscription but did not use it at all (you haven't logged in to your account or sent any messages during the subscription period)- We will give you a full refund. Note that we do not give full or partial refund for partially used subscription periods.
- Duplicate payments – We will give you a full refund in case you accidently make duplicate payments.
- In any other scenario at the sole discretion of the website.
In order to request a refund, Please contact us using our contact page and provide us your account details and the reason for the request. We will send you our response within 72 hours. If your request is granted, we will refund you within 7 days, from the day of your initial request.
- We do not charge any cancellation fee for refunds.
- We reserve the right to suspend or terminate your account without a refund if you have violated our terms of service, misused our services, or behaved in a way that Shweeng regards as inappropriate or unlawful, on or off our website.